Terms of Use
Unless otherwise specifically stated QAI Global (“QAI”) owns and operates the QAI Websites (together, the “Site”) on behalf of itself and its subsidiaries around the world to provide information and online services to its users. The following is a legal agreement (“Agreement”) between QAI and you governing your access to and use of the Site. By accessing or using the Site you acknowledge that you have read, understood, and agree to be bound by this Agreement without limitation or qualification.
1. Updates
QAI reserves the right to post additional terms and conditions that apply to specific Site areas. These area-specific terms and conditions are incorporated into the Agreement. QAI also reserves the right to alter this Agreement at any time by posting the amended Agreement on the Site. Certain provisions of this Agreement may be superseded by expressly designated legal notices or terms located on particular pages at the Site. This agreement was last revised on January 15, 2009.
2. Copyright
Nothing contained in the Site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of QAI or any third party. You agree to comply with all copyright laws in your use of the Site and to prevent any unauthorized copying of the Site and its contents. The copyright in all material provided on the Site is held by QAI or its licensors or by the original creator of the material. The Site and the content provided in the Site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of QAI, except that you may download, display, one copy of the materials on any single computer and print out copies of content from the Site solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices and provided that you do not publish, copy or otherwise re-transmit what you have printed out from the Site. You may not “mirror” or “frame” any material contained on the Site without QAI’s express prior written permission.
If you believe that there is any content on the Site that infringes your copyrighted work, kindly contact QAI and provide the following information:
(1) a description of the copyrighted work that you claim has been infringed;
(2) a description of where the material that you claim is infringing is located on the Site;
(3) your address, telephone number, and email address;
(4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(5) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
3. Posting and Submissions
You agree not to post or submit on the Site, any material that:
(1) infringes or may infringe on anyone else’s copyright, trade secret, trademark, or other intellectual property rights;
(2) violates or may violate others’ privacy or publicity rights;
(3) is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another party;
(4) impersonates another person; or
(5) breaches any obligations of confidentiality or any other contractual obligation you may owe to any third parties.
Unless expressly stated otherwise herein, any information submitted by you through the Site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Without a clear business relationship, QAI assumes no obligation to treat any submissions in confidence or to compensate you for its disclosure or use. You accordingly agree that any unauthorized idea submissions made to QAI through this website are at your own risk and QAI may develop, use and freely disclose or publish similar ideas without compensating you or accounting to you.
You further agree not to submit any materials that contain viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or information. You may not try to gain unauthorized access to the Site, other accounts, computer systems or networks connected to the Site through hacking, password mining, or any other means. You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy pages of the Site or the content contained on it without our express prior written permission.
QAI reserves the right to monitor, edit, or remove any content from the Site that violates this Agreement.
4. Limitation Of Warranty
The information provided on the Site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and QAI. The Site may contain inaccuracies or typographical errors. Any use you make of the information provided on the Site, or any site or service linked to by the Site, is at your own risk.
The Site and its contents are provided “as is” and QAI makes no representation or warranty of any kind express, implied, or statutory, with respect to the Site including as to accuracy, reliability, completeness, or timeliness of the content or materials included on the Site or as to the operation of any service accessible through the Site. QAI expressly disclaims all express and implied warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. QAI does not warrant that the Site, its servers, or e-mail sent from the Site are free of viruses or other harmful components. Any material that you download through the Site will be at your own risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from QAI, shall create any warranty not expressly stated in this Agreement.
5. Limitation On Liability
In no event will QAI be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with a) the Site, including any content on or accessed through the Site or any service linked to it, or any copying, displaying, or the use or the inability to use, any delay in, or the performance of the Site or any service accessible through the Site; (b) Unauthorized access to or alteration of your submission or data to the Site; or (c) statements or conduct of any third party on the Site;
6. Links
Links on the Site may lead to services or sites not operated by QAI. QAI makes no representations or warranty with respect to such other services or sites and QAI takes no responsibility for such other sites or services. The policies at other sites, which are owned and operated by third parties, will govern such sites and may be different from this Agreement. A link to another site or service is not an endorsement of that site or service nor that it is legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo, or copyright symbol of QAI.
7. Registration and Account Security
You represent and warrant that the registration information you provide to QAI is and will remain true and accurate. You are solely responsible for the security and confidentiality of your password and account. Furthermore, you are solely responsible for any and all activities that occur under your account. You agree to immediately notify QAI of any unauthorized use of your account or any other breach of security with regard to your use of the site of which you become aware.
8. Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, QAI shall have the right to refuse or cancel any orders placed for such product listed at the incorrect price. QAI shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, QAI shall immediately issue a credit to your credit card account in the amount of the charge.
9. Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. QAI reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.
10. Payment
A registration for a course will not be considered final until payment has been received in full. A participant cannot commence a course until payment is received by QAI.
Payment should be in the form of a cheque, demand draft or credit card. All forms of payment are subject to approval.
Receipt of payment does not confirm the registration. In case the registration is cancelled by QAI at any time prior to commencement of a course, QAI shall immediately issue a credit to your credit card account in the amount of the charge.
11. Cancellation and Refund
No later than one week prior to course commencement, QAI may deem that the number of participants is insufficient to effectively deliver a course. In this instance, the sales team will contact the confirmed and paid participants to determine whether another course date and time is suitable.
QAI will refund all payments made by a client if the course is cancelled or course commencement is postponed by more than four weeks, unless alternative arrangements acceptable to the client can be made.
The client may also choose to transfer his/her registration (of equal value) to any other QAI course without incurring any additional cost (unless specifically mentioned by QAI) subject to the availability of space. QAI will also try to accommodate alternative arrangements acceptable to the client.
QAI cannot be held responsible for any financial loss incurred by the client or its employer due to rescheduling or cancellation of any course.
All fees will be refunded through Cc-Avenue or by cheque in favour of the party who had paid the fee earlier, as will be decided by the company.
A course participant will not receive a refund for non-attendance in a scheduled course. In the case of an act of God, natural disaster or hospitalization that prevents the client from attending, a request can be made in writing to customer_relations@qaiglobal.com for consideration of a refund. Documentation may be required to support your claim for a refund.
12. Termination
You agree that QAI, in its sole discretion and without notice, may terminate your password, account (or any part thereof), or access to or use of the Site or any portion thereof, and remove and discard any content within the Site, or discontinue hosting the Site, or any part of it, temporarily or permanently at any time and for any reason, including, without limitation, if QAI believes that you have violated or acted inconsistently with this Agreement. You agree that QAI shall not be liable to you or any third party for any termination of your access to the Site or for any modification, suspension, or discontinuation of the Site.
13. Complaints handling
We seek to maintain and enhance our reputation of providing you with high quality services. We value complaints as they assist us to improve our offerings and services. We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible. We are committed to being consistent, fair and impartial when handling your complaint.
If you are dissatisfied with a service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:
When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint quickly and efficiently we will ask you for the following information:
Your name and contact details,
As part of our on-going improvement plan, complaints will be monitored for identifying any trends by management and rectification/remedial action taken to mitigate any identified issues.
We will acknowledge receipt of your complaint within three (3) business days. Once your complaint has been received, we will undertake an initial review of your complaint. There may be circumstances during the initial review or investigation of your complaint where we may need to clarify certain aspects of your complaint or request additional documentation from you.
We are committed to resolving your complaint within 10 business days of you lodging your complaint, however, this may not always be possible on every occasion. Where we have been unable to resolve your complaint within 10 business days, we will inform you of the reason for the delay and specify a date when we will be in a position to finalise your complaint.
14. Trademarks
The QAI name, the QAI logo, and other trademarks, service marks, and logos (the “Trademarks”) used and displayed on the Site are trademarks of QAI or its licensors. Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the site without our express prior written permission. QAI prohibits the use of the Trademarks as part of a link to or from any site unless approved in advance by QAI in writing. You may not use any metatags or any other hidden text utilizing any QAI domains, or other Trademarks without our express prior written consent.
15. General
Governing law; Jurisdiction. The laws of the India govern this Agreement in all respects, without regard to its conflicts of law rules. You expressly agree that exclusive jurisdiction over any dispute arising from your use of the Site or lies in the courts of New Delhi.
Indemnification. You hereby agree to indemnify, defend, and hold harmless QAI and its officers, directors, shareholders, agents, subsidiaries, affiliates, customers, suppliers, service providers, and employees from and against all claims, demands, and damages (including actual and consequential), of every kind and nature whether known or unknown arising out of or relating to:
(1) your posting of any content on, or your use of the Site in violation of this Agreement;
(2) any other breach of this Agreement by you; or
(3) your violation of any law or the rights of a third party.
Severability. If any provision of this Agreement is declared invalid or unenforceable, such provision shall be struck from the Agreement and the remaining provisions shall be given full force and effect.
16. International Users
Access to the Site from territories where the Site’s contents are illegal is prohibited. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement and conditions, including this paragraph. Your conduct may be subject to other laws. You are responsible for complying with the laws of the jurisdiction from which you are accessing the Site and agree that you will not access the Site in violation of such laws.
By accessing and using this Site you agree to this Agreement.